We were stranded in New Orleans. Our initial flight was to be around 6:30 p.m. Every 20 minutes, the flight time board would change to a new time. And there (of course) no rep to talk to, ask why. Around 11:30, I see that our flight was CANCELLED. WTF! I called the 800 # (no one at the service desk) and the fine reps in INDIA had no idea what I was talking about. Then - a miracle! A lady appears from nowhere and tells us “Bad Weather” was to blame. Oh hell no! There was only about a dozen of us- and by this point we were pissed. There was no way in hell we were staying IN THE AIRPORT until the morning. Bad Weather only means a cop out so they don’t have to accomodate you for THEIR poor planning. Some lady plopped open her laptop and demanded to show her WHERE the bad weather was on her Doppler map, the Delta rep got flustered. Well, guess what? They planned wrong and the pilot exceeded his flight hours for the day. Who cares? Not my fault! Then she says, well, I doubt we can accomodate you, because the first game (post Katrina) at the Superdome is tomorrow night, and hotels are booked. Still not buying. MAGICALLY we were all booked into a hotel- didn’t get there until 3 a.m…. Then were delayed by 2 more hours in Atlanta. Ever wonder why the cheapest flight out of NOLA is the 6:30? Now you know!

DELTA= Doesnt’ Ever Leave The Airport!!!!

I feel better

Jax

I’m pretty sure that Rodney has received calls like this before. He apologized, refunded the money and then told me that it was a different company who took my mother’s money and has been sending her the porn… from GGW. Uh-huh. So I called DCC and apparently they sell long distance phone cards. Since the advent of caller ID, no one in my house answers calls from numbers we don’t recognize. So how she agreed to purchase long distance calling cards (and why would she since she uses a cell phone?) is beyond me.

By the way, DCC usings the same customer service as GGW and they SHARE PERSONAL INFORMATION like your address and credit card and phone numbers with each other. DCC then placed the blame back on GGW. I still have no clue how my mother got on the mailing list for GGW.

By the way, Air France has crummy customer service, too. And I’m going to say much worse than Delta seeing as I went commando for almost 3 days in Austria because they couldn’t even find my bags.

Switch to US Airways, they give the best customer service. And they are the easiest to work with.

Delta sucks, and that’s putting it mildly coming from me. The travel agent, me, that the screwed royally on a flight out of Dallas. Me that had a seat. We won’t get into it.

The best advice I can give anyone flying right now, but the traveler’s insurance from TraveLite. I swear by them, and they give you money on delayed luggage, delayed flights. Trust me I will do it next time I fly now.

Delta needs a major over haul.

I had the same copyright issue with Walmart a few months ago. Exact same. Pictures being waved in my face, being told they would be shredded, everything. The pictures were of my grandparents at a senior year school dance. I told the Walmart clerk that a release would be impossible because if the photographer wasn’t already dead, he sure was on his way. I was so mad I cried right then and there (hate it when I do that). The clerks response? NADA. Absolutely ludacris.

the whole Amsouth/Regions merger really tested my patience back on the 13th. I had been issued a new atm card for Regions, but it had my former married name on it. I haven’t used that name in over 8 years! When I called to have it corrected, I waited on hold 15 minutes only to have the CSR tell me that she needed to transfer me to another department for them to fix it. After another 15 minutes on hold, I got the card division who told me that she needed to transfer me to account services, and before I could tell her that’s where I’d just been transfered from, I was put on another 15 minute hold. I had not even been a Regions customer for 24 hours yet and already, Mama was not happy! When someone in account services came to the phone, I explained my plight again only to be told that I called the wrong state! What?! I tried to explain to her that I’d called the right number to begin with, but had been transfered all over God’s green earth, but guess what…Yep…another 15 minute hold…well it was 15 minutes when I hung up because my lunch hour was then over and I had not gotten my problem resolved and I hadn’t eaten lunch and now I was expected to be cheery to the next caller who was not going to speak intelligible English or give me their name.

Guess that’s why Regions is no longer using “the relationship people” as their slogan.

I am in customer service myself (16 years now), so when I am dealing with customer service, I try to be a little more empathetic and as cooperative as I can.

HOWEVER, it also makes me a real b**ch to deal with when I am not getting what I consider as “good customer service.” I make no bones about it and ask for the supervisor.

I then follow up with a letter to the president of the company, including dates, times and names (whatever I am given) to outline the service I encountered.

On the other side, I’ve been constantly amazed at the way I am treated when I am trying to obtain information to help a customer. You would not believe how hard it is some times. I’ve had customers refuse to give their telephone numbers, street addresses and their names and expect me to get a technician out to service their equipment. How am I supposed to help someone if they won’t tell me who or where they are? Help me help you people!

But I can say this, if you call my customer service department, you will hold for less than a minute. We are REQUIRED to answer within 15 seconds…a standard we maintain. Not bad for a national customer service center huh??

Next time buy traveler’s insurace, you’ll get money for any delayed baggage, etc. It’s worth it, 200%.

I call AT&T customer service trying to find out what these calls were, since I knew none of us living in the house had called Germany. The rep tells me that the calls had been made two years previously, but due to some sort of error, had not been billed to my account. I complained that the calls had been made TWO YEARS previously, so why were they billing me for them now?!? The customer service rep said that they can legally bill me for calls made up to five years in the past. Great.

I tried to explain that the person who made those calls no longer lived in the house, and I wasn’t about to pay for them, since I didn’t make the calls. The rep assured me that even though I hadn’t made the calls, it was *my* name on the bill, and I had just acknowledged that the calls *were* made from my phone, so therefore, I was responsible for paying the charges, and they were so sorry, but there was really nothing either they or I could do about it; so just suck it up, and pay the bill.

I got so angry, I told the rep that they weren’t even bothering with lubrication, they just shoved a dry one up me. (I have since matured. I think.) Then I paid the bill.